John Hultberg, Road Through the Labyrinth (1979)

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June 15, 2009:

The most feeble vision of job security. Prevent your functions from becoming organized efficiently, so that your personal heroism is required to accomplish the most mundane routine.

This works within a feeble management culture, where the corollary becomes, never allow attrition, because when people leave they remove unique institutional knowledge which can't be replaced.

With a transition to competent management, these swollen heads roll promptly. The organization gasps a collective gasp, and shortly begins to achieve velocities which had previously been unimaginable.

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